Simply Better Services Australia is an established organisation with over 20 years of experience in the facilities management industry. We’re offering an end-to-end solution for all your property needs across Melbourne.
Our comprehensive range of property maintenance services spans from commercial and industrial cleaning services, property maintenance and building repairs, renovation projects for Owners Corporations and commercial and residential property owners.
Over the past 20 years, we have established strong long-term relationships with all of our valued customers, built on integrity and mutual trust. We earned our reputation of delivering the highest standards of customer service via word-of-mouth and referrals.
An integrated approach to property maintenance
Over the years, we have built a trusted relationship with a wide network reliable tradesmen, licensed technicians and commercial cleaners that we can always call on short notice.
All maintenance and repairs work is carried out and coordinated by us, which remove the hassle of dealing with and coordinating every single trade as we manage the entire project to provide clients with a seamless experience.
All our tradesmen are highly skilled, fully licensed and capable of providing a rapid response to our customers’ needs and requirements.
Project Management and Communication
Regardless of the size or location of the job, each project is assigned a Project Manager who is the single point of contact from project commencement through to completion. Our Project Managers ensure that the works are carried out to the client’s specifications, on time and within budget by:
- Managing and overseeing all the trades,
- Liaising with the customer during each step of the project,
- Performing site visits, inspections and quality control.
Our team of project administrators and co-coordinators provides administrative support by working closely with our tradesmen and customers from quote submission to invoicing.
Our Methodology - Systems & Procedures
Choosing the right professionals for your building maintenance & repairs who understand and adhere to safety is important. As a Facilities & Property Maintenance company, we have a clear legal and moral obligation to provide a safe physical environment for our staff and tradesmen but also our customers, their residents and visitors when working on a property.
All the works we carry out are compliant with all relevant statutory regulations and codes and meet our clients’ own OH&S plans, policies and procedures. We provide daily status updates and periodic reports in the format agreed with each customer. The following documents are maintained for every job, whether big or small:
- Job Service Reports
- Safe work method statements produced and available at the commencement of works
- Job safety analysis report
- Material safety data sheets in relation to any and all goods provided.
- Relevant pictures before and after the completion of the job.